Terms

PONY GANG EQUESTRIAN SERVICES is a Mail Order Horse Equipment. No gimmicks, no hidden FOB charges. Just Low Prices - Everyday - All The Time! We offer quality English and Western tack and apparel, horse clothing, training aids, stable equipment, grooming supplies, fly control products and much more...all at great prices.
PONY GANG EQUESTRIAN SERVICES stands also for an environmentally responsible, "green" enterprise. We recycle boxes and other packing materials. When your order arrives, it may be packaged in a recycled box and may not be very pretty, but we (and you) have saved a tree, and that's a good thing.

Security - We guarantee a safe shopping experience.
Privacy - We take your privacy seriously.
Warehouse: Our shipping facility is located on 393 Frost Rd., Camden SC .

Drop Ship and Special Order Items: Certain items we catalog are stocked and shipped by the manufacturers. These items are identified as Drop Ship or Special Order items. These types of items are normally shipped within 5-6 days of the date the order was placed. In certain circumstances, there will be further delays, generally caused by the manufacturing process. In these unusual circumstances, we will inform you of the expected delivery time. Tracking numbers for these items are generally available a day or so after the shipping date. Because of the special nature of these types of orders, your credit card will be charged for the item at the time you place your order.

Shipping:
We ship worldwide from our warehouse located in Camden, South Carolina. We ship via United States Postal Service whenever possible. Shipment time varies from 1-8 business days, depending on your proximity to South Carolina.

International Shipments:
We ship worldwide. Shipping charges will vary with the weight of the package and distance. The shopping cart system will calculate the freight as you place your order. You will have the option to choose a shipping method (and the cost) prior to entering any payment information. We try to ship parcel post whenever possible. Certain countries have size restrictions on packages and cannot be shipped via parcel post. In these cases we must use a courier service, and the cost can be considerably more. We are not responsible for any customs or duty charges.

Payment: We accept Visa, Mastercard and Discover via Paypal or directly Paypal.

Returns:
You can return anything that you purchase from us, for any reason, for a full refund, within 30 days of purchase. All returned items must be returned in the same condition as when shipped. We do not accept returns on used merchandise.
Re-pack the items in a sturdy box with a copy of the original packing slip, if available. There are instructions and a return form on the back of the packing slip. This return form makes it easier, but is not necessary. If not available, include a detailed note explaining exactly what you want us to do (exchange, refund, credit). Send the package prepaid and insured by the US POSTAL SERVICE. For your protection, please insure the package. Used, misused, or incomplete items are not returnable. Merchandise returned more than 30 days from the date of receipt are subject to a 50% restocking fee, and are eligible for a merchandise credit only. Special order and personalized items are not returnable.
Our return address is:
Pony Gang Farm
Stefanie Terebayza
393 Frost Road
Camden SC 29020
phone: 803-374 2155